Returns & Exchanges

Returns & Exchanges

At EveCycle, your satisfaction is important to us. If your order doesn’t meet your expectations, we offer a simple and transparent return and exchange process.

Return Policy

• Return Period: Items may be returned within 30 days of delivery.

• Item Condition: Returned products must be unused, in original packaging, and in re-sellable condition.

• Refunds: Refunds will be processed to the original payment method within 7 business days after we receive and inspect the item.

Exchange Policy

• Eligibility: Exchanges are available for items that arrive defective, damaged, or incorrect.

• How It Works: Please contact our support team to begin the exchange process. We will provide a prepaid return label for qualifying items and ship the replacement once the original product is received.

How to Start a Return or Exchange

1. Contact Us: Email support@evecycle.com to request a return or exchange.

2. Pack Your Item: Securely place the product in its original packaging.

3. Send It Back: Use the provided return label (if applicable) or choose your preferred shipping method.

4. Refund or Replacement: After inspection, we will issue your refund or dispatch a replacement.

Shipping Costs

• Customer Responsibility: If the return is caused by the consumer, the customer should be responsible for the shipping fee. The specific fee will depend on the courier service you choose.

• EveCycle Responsibility: If the return is due to our reasons—such as the item being damaged upon arrival, incorrect, or defective—the customer will not be required to pay the return shipping fee.

• Shipping Fee Refunds: Original shipping charges (if any) are non-refundable.

Need Help?

If you have questions, please don’t hesitate to reach out:
Email: support@evecycle.com

We’re here to support you every step of the way.