Returns & Exchanges

Returns & Exchanges

At EveCycle, your satisfaction is important to us. If your order doesn’t meet your expectations, we offer a simple and transparent return and exchange process.

Return Policy

• Return Period: Items may be returned within 30 days of delivery.

• Item Condition: Returned products must be unused, in original packaging, and in re-sellable condition.

• Refunds: Refunds will be processed to the original payment method within 7 business days after we receive and inspect the item.

Exchange Policy

• Eligibility: Exchanges are available for items that arrive defective, damaged, or incorrect.

• How It Works: Please contact our support team to begin the exchange process. We will provide a prepaid return label for qualifying items and ship the replacement once the original product is received.

How to Start a Return or Exchange

1. Contact Us: Email support@evecycle.com to request a return or exchange.

2. Pack Your Item: Securely place the product in its original packaging.

3. Send It Back: Use the provided return label (if applicable) or choose your preferred shipping method.

4. Refund or Replacement: After inspection, we will issue your refund or dispatch a replacement.

Shipping Costs

• Customer Responsibility: Return shipping fees are the responsibility of the customer, unless the product is defective or there was a shipping error on our part.

• Shipping Fee Refunds: Original shipping charges (if any) are non-refundable.

Need Help?

If you have questions, please don’t hesitate to reach out:

 Email: support@evecycle.com

We’re here to support you every step of the way.