Returns & Exchanges

Returns & Exchanges

At EveCycle, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied, we offer a hassle-free returns and exchanges process.

Return Policy

• Return Window: You may return your EveCycle product within 30 days of the delivery date.
• Condition: Items must be unused, in their original packaging, and in resalable condition.
• Refunds: Refunds will be issued to the original payment method within 7 business days of receiving the returned item.

Exchange Policy

• Eligibility: Exchanges are allowed for products that are defective or damaged upon receipt.
• Process: Contact our customer support team to initiate an exchange. We will provide a prepaid return label for the defective item and ship a replacement once the returned item is received.

How to Return or Exchange

1. Contact Us: Reach out to our customer support team via email at support@evecycle.com or call us at 1-800-123-4567 to initiate the return or exchange process.
2. Prepare Your Package: Ensure the item is securely packed in its original packaging.
3. Ship Your Item: Use the provided return label to send the package back to us.
4. Refund or Replacement: Once we receive and inspect the returned item, we will process your refund or send out a replacement as applicable.

Shipping Costs

• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or an error was made on our part.
• Refunds for Shipping: Original shipping charges are non-refundable.

Customer Support

If you have any questions or need further assistance, please contact our support team at support@evecycle.com or 1-800-123-4567. We are here to help and ensure a smooth return or exchange process.

Thank you for shopping with EveCycle. We value your business and strive to provide the best possible service.