FAQs

Frequently Asked Questions (FAQs)

General Questions

 How do I connect EveCycle Comfort to my phone?

To connect EveCycle Comfort:

• Download the EveCycle app from the App Store or Google Play.

• Turn on the device by pressing and holding the power button.

• Open the app and follow the Bluetooth pairing instructions.

• Once connected, you can access features such as comfort settings and visual support tools.

 Is EveCycle Comfort waterproof?

Yes. EveCycle Comfort is rated IPX7 water-resistant, meaning it can be rinsed with clean water after use and is suitable for humid environments.
⚠️ Make sure the charging area is dry before reconnecting to power.

 What is the 120° Wide-Angle View feature?

This feature offers a broad field of view to support visual self-checks. It allows you to observe surface-level appearance clearly and comfortably — helping you recognize what’s typical for your body over time.

⚠️ EveCycle Comfort is not intended for diagnosis, medical analysis, or treatment.

 Can I record images or videos?

Yes. You can capture and save visual snapshots or short recordings using the EveCycle app — for personal awareness and private reference only.

Your content stays local and is never shared without your permission.

 Can I share visuals with a healthcare provider or external tool?

That choice is completely yours. EveCycle allows you to access and manage your visual content, which you may choose to share with a trusted expert or use alongside third-party wellness tools.

⚠️ EveCycle itself does not analyze, store, or interpret any content. It is a personal-use wellness device.

 How do I adjust the comfort settings?

Through the EveCycle app, you can:

• Choose from multiple gentle motion patterns

• Adjust warming features to your preference

All features are designed to support everyday relaxation and comfort, not for clinical or therapeutic use.

 What is EveCycle Comfort made of?

The product is crafted from skin-friendly silicone and durable ABS plastic. These materials are soft, non-porous, and easy to clean — selected for personal comfort and quality.

 How long does the battery last?

A full charge provides up to 2 hours of typical use. Recharging takes approximately 90 minutes via a magnetic USB charger.

 How should I clean the device?

• Clean the device using warm water and mild soap

• Dry completely before storing it in a clean, dry case

Do not submerge the device in water or expose it to harsh chemicals.

 What should I do if I feel unsure about something I observe?

EveCycle is designed to help you build awareness over time. If you notice changes in visual appearance, you can decide whether to consult a qualified expert for reassurance.

⚠️ Remember: EveCycle Comfort is a non-medical support tool, not a substitute for professional advice.

 What’s your return policy?

We offer a 14-day return window for unopened and unused products in original packaging. For full details, please visit our Shipping & Returns page or contact support.

 Need More Help?

Contact our support team anytime:

• Email: support@evecycle.com

• Live Chat: Available on our website during business hours